Frequently Asked Questions
  1. Can I work on my Obituary Notice and save it without submitting it?
    Yes, obituaries can be saved and worked on at a later time. Once you have entered the text, there is a button on the Proof your Notice page that allows you to ‘Save for Later’.

  2. How do I pay for an obituary notice?
    Most funeral homes can be billed. If your company has decided to prepay you may do so by charging it to a credit card. The card can be either your company’s or the family’s. If you charge it to the family’s card, you will need to change the billing information to match the credit card information. Private party obituaries will need to be pre-paid.

  3. What if I need to make a change or correction to a notice that’s already been submitted?
    As long as the change is submitted prior to deadline, you make the change. Simply log in to your account, locate your notice in the ‘Future Notices’ area and ‘Modify’ the order. If you are paying by credit card and you change the cost of the order, you will be credited/charged the correct amount.

  4. Is the preview an accurate representation of how the notice will look in the paper?
    Yes, it is exactly the same with the exception of color photos which will be converted to black and white.

  5. What if I miss the deadline for publication?
    You will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed.

  6. How will I know if the newspaper receives my notice?
    You will receive a confirmation email once the order is filed. Orders are processed into the Herald Journal system as they are created. During the first few weeks of using this product you will receive confirmation emails so that you can see that the orders are arriving consistently.

  7. Will the notice go on line?
    Yes, it will be sent to Legacy.com when it is created. The standard guestbook is available and the notice will remain on-line for 1 year.

  8. Do I have to fill out all of the Legacy information?
    No, the first and last name are used for searching on Legacy. The rest is for advanced searches and is not required. The first and last name are also used to alphabetize the notice in the newspaper.

  9. Can a day be added to the order on the last day that it runs?
    Once the order reaches its last day of publication, it cannot be extended. You would have to create a new order.

  10. Is JPG the only format that can be used for a photo?
    No, you can use jpg, gif, eps, tif and png.

  11. What happens if I get called away while creating an order and return later?
    If you have already scheduled the order and accidentally submit it after deadline, it will retain the run date and bill the order. However, it won’t appear in the paper. It is very important to ‘Save for Later’ if you are called away while working on an order.